Inclusive community building for learning - with Lisa Daniels.

The experience of preparing for your driving theory test can be nerve-wracking. Imagine how different it would have felt going into that test knowing you were part of a learning community with a 90% first-time pass rate. That feeling has been made a reality with what Lisa Daniels, Account Director at The Stationary Office (TSO), and her team have accomplished as publishers of the UK's official driving theory test materials.

In the second part of our conversation with Lisa, we explore how TSO, Driving and Vehicle Standards Agency (DVSA), and Sponge revolutionised test preparation by building an inclusive learning community that supports over 1.6 million new drivers each year. Going beyond traditional study materials, the new approach combines digital learning, social engagement, and instructor partnerships to create meaningful connections that last well beyond test day.

The conversation explores practical strategies for scaling inclusive learning experiences - from supporting anxious test-takers to empowering professional drivers. Lisa reveals how they've used multiple channels to meet diverse learner needs, creating an ecosystem that turns mandatory certification into lifelong learning engagement.

Looking ahead, Lisa shares her vision for evolving learning experiences alongside technological and environmental changes - demonstrating how learning communities can adapt and grow to meet emerging challenges while maintaining their core focus on learner success.

For L&D professionals interested in building sustainable learning communities and driving behavioural change through digital platforms, this episode offers valuable insights into creating learning experiences that resonate long after certification.