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PODCAST: Recentering the human in modern L&D – with Dr. Serena Gonsalves-Fersch.
PODCAST: Recentering the human in modern L&D – with Dr. Serena Gonsalves-Fersch.
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In part two of our conversation with Serena Gonsalves-Fersch, Global Head of Talent at SoftwareOne, we explore how to keep the human at the heart of learning in an increasingly AI-focused world.
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Recentering the human in modern L&D – with Dr. Serena Gonsalves-Fersch.
In part two of our conversation with Serena Gonsalves-Fersch, Global Head of Talent at SoftwareOne, we explore how to keep the human at the heart of learning in an increasingly AI-focused world.
Serena, Josh, and Kate discuss the impact of AI on job roles, the importance of putting both individuals and businesses at the center of learning strategies, and the need for L&D to move beyond content creation. Serena explores how L&D professionals can stay relevant by focusing on developing essential human skills and reframing their role in organisations.
This episode offers a refreshing perspective on analytics and impact in L&D, emphasising the importance of focusing on end goals rather than getting caught up in metrics. Serena also shares her excitement about the potential of predictive learning and AI in shaping future workforce development strategies.
For L&D professionals looking to navigate the rapidly changing world of work and technology, this episode provides valuable insights on adapting, thriving, and redefining the role of learning in organisations. It's a must-listen for anyone interested in the future of workplace learning and development in an AI-driven world.
Watch part one
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