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Retail & consumer goods
Retail & consumer goods.
Years of experience in this sector have taught Sponge a thing or two about retail and consumer learning strategy. Whether your challenge is engaging millennials who make up a large portion of the retail workforce, reaching an international workforce in their native languages or non-desktop workers, or lowering the cost of hiring, our dedicated teams of learning consultants, designers and technology experts can meet your learning needs.
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We've been getting to know your sector for 20+ years
Customer experience
Take your customer service to new heights.
Our immersive learning solutions equip your team with the skills to deliver exceptional experiences across all touchpoints, from in-store to online.
- Role-playing scenarios for handling diverse customer interactions.
- Virtual reality simulations of high-pressure retail situations.
- Microlearning modules on omnichannel customer engagement strategies.
- Gamified training on upselling and cross-selling techniques.
- Interactive quizzes on brand voice and customer communication.
Learning strategy services.
From global learning strategy, to experience definition and design, meet your strategic partner.
Bespoke learning experiences.
Custom programs, academies, corporate universities, digital learning campaigns and more.
Explore learning innovation
on The Unforgettable Learning Podcast.
In episode 15 of The Unforgettable Learning Podcast, Peter Manniche Riber, Head of Digital Learning at Novo Nordisk, joins Josh and Kate to discuss the intricate challenges of measuring impact in L&D.
In episode five of The Unforgettable Learning Podcast, we speak to Kevin Yates, the L&D Detective, about all things impact measurement.
JD Dillon brings over 20 years of experience enabling frontline workforces to the ULP, from his start as a Disney cast member to roles in L&D and authoring “The Modern Learning Ecosystem”.
In episode four of The Unforgettable Learning Podcast, we talk to Dr Patricia Moore, godmother of universal design, about inclusivity, creating with others in mind, and the importance of experiencing things for ourselves.